Consider the reality of the current workflow:
- The Follow-up Gap: Critical leads or inquiries often go unanswered because the right person is busy with operations.
- Tone Inconsistency: Scaling a team often means losing that "personal touch" in communications.
- Context Fragmentation: It’s difficult to remember the history of every relationship when switching between dozens of threads.
- 24/7 Demands: Clients expect immediate responses, but humans need to sleep.