Introducing MIA 2.0 – A Game Changer in Conversational AI

In today’s fast-moving digital world, customers expect instant, intelligent, and human-like interactions—anytime, across any channel. The original version of MIA was built to meet this need, but as user expectations, business demands, and conversational complexity grew, so did the need for something more powerful, flexible, and scalable.

MIA 2.0 is that next-level upgrade.

More than just a voicebot or chatbot, MIA 2.0 is an intelligent multi-agent platform designed to think, speak, and act like your smartest team member. With automated outbound call scheduling, business-hour-based inbound call handling, prebuilt tools, and multilingual support in 10+ languages, MIA 2.0 puts full conversational control into your hands—without writing a single line of code.

Detailed Overview of New Features in MIA 2.0

Outbound Call Scheduling

MIA 2.0 empowers businesses to automate follow-ups, reminders, and promotional calls without manual effort. With the new Outbound Call Scheduling feature, you can schedule personalized voice calls to your customers at predefined times. Whether you want to send appointment reminders, follow up with leads, or check in post-purchase, MIA handles it all while maintaining a human-like conversational tone.

Key Highlights:

• Set specific time and date for each call
• Customize the greeting message per recipient
• Use name and intent variables dynamically
• Batch upload contacts for bulk outreach

Inbound Call Management During Business Hours

To give businesses more control over inbound interactions, MIA now supports custom business hours for inbound calls. This ensures that your virtual assistant is only available when your business or team is ready to support users, maintaining professionalism and responsiveness.

Key Highlights:

• Define operating hours per day of the week
• Automatically route calls outside working hours to voicemail or end the call
• Timezone-based configuration for global use
• Easy toggle on/off for business-hour restrictions

Prebuilt Tool Library

With MIA 2.0, you no longer need to build essential bot tasks from scratch. The new Prebuilt Tool Library includes ready-to-use logic modules for common workflows, so you can deploy your assistant faster and smarter. These tools reduce implementation time while improving accuracy and user experience.

Key Highlights:

• Check Delivery: Verifies if the user’s address falls within your service area
• Address Validator: Confirms if an entered address is structurally correct and usable
• Custom Function Builder: Build your own specialized logic with plug-in support
• One-click configuration: Minimal technical input required

Multilingual Voice & Chatbot Support

MIA 2.0 is designed for inclusivity and localization. Now supporting over 10 Indian languages, MIA allows businesses to connect with their audiences in the language they’re most comfortable with—improving engagement and comprehension across the board.

Key Highlights:

• Supports Hindi, Gujarati, Tamil, Telugu, Bengali, Marathi, Odia, Punjabi, Malayalam, and more
• Automatically detects or lets user select preferred language
• Seamless transition between languages within the same session
• Available across both voice and chat interfaces

Agent Language Selector

With the Agent Language Selector, businesses can assign specific languages to each AI agent based on region, campaign, or audience preferences. This ensures culturally relevant, emotionally accurate communication and dramatically boosts user trust and satisfaction.

Key Highlights:

• Assign preferred language per AI agent
• Run multilingual campaigns in parallel
• Enable voice agents to speak with localized accents
• Easy update via dropdown menu within the dashboard

Voicemail Drop

Never miss an opportunity again. If your customer doesn’t answer a scheduled outbound call, MIA 2.0’s new Voicemail Drop feature allows your voicebot to leave a tailored message. Alternatively, the bot can hang up respectfully, depending on the user’s configuration or your business rule.

Key Highlights:

• Automatically drop a pre-recorded or AI-generated message
• Respectfully disconnect if voicemail is not preferred
• Ensure message delivery without live conversation
• Works seamlessly with outbound scheduling

What truly sets MIA 2.0 apart from competitors like Ada, Voiceflow, or Yellow.ai is its unique agent-based architecture, voice-first design, and enterprise-ready flexibility. While others offer chat automation or template-driven bots, MIA 2.0 delivers custom-trained AI agents that adapt, scale, and deliver results across industries—from hospitality to healthcare, education to e-commerce.

MIA 2.0 isn’t just an upgrade—it’s a revolution in how businesses engage, support, and convert their audiences. With smarter voice capabilities, deeper language intelligence, and tools built for real-world performance, MIA 2.0 sets a new standard for conversational AI.0

Whether you’re looking to boost customer satisfaction, reduce response times, or automate your entire support and sales journey — MIA 2.0 is the intelligent partner you’ve been waiting for.

Ready to Experience the Power of MIA 2.0?

Visit www.supermia.ai to explore the platform

Book your free demo and watch MIA work like your best team member

Or talk to us now and see how we can customize MIA for your business

Smarter Conversations. Better Outcomes. That’s MIA 2.0.

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