Every missed insurance call is a policy at risk.
Salem answers calls 24/7, takes claims, answers routine policy questions, sends documents, follows up on renewals, and routes licensed conversations to your team before clients drift away.
Everything you would hire a full service team to do.
Except Salem does it on every call, at 2am, without a license exam, a desk, or a day off, so no claim sits and no policy walks.
Answers every call
Picks up 24/7, after hours, at lunch, during overflow. Under-a-ring pickup, never a voicemail.
Takes the claim (FNOL)
Captures policy number, loss details, date, location and photos, logs the first notice of loss, issues a reference.
Answers coverage questions
Deductibles, what's covered, policy status, ID cards and certificates, from your own data, instantly.
Chases renewals and payments
Consented renewal reminders, payment-due follow-ups and document-pending nudges that lift retention.
Captures new quotes
Takes new-business and quote requests, captures the details, and routes the lead to a producer fast.
Sends documents and certs
Issues ID cards, certificates of insurance and policy documents on request, no waiting for office hours.
Routes to a licensed agent
Warm-transfers complex claims, disputes, underwriting and coverage changes with a full summary.
Records and logs everything
Every call recorded, transcribed and scored, a compliant record of regulated interactions.
Shows your numbers
Calls answered, claims intaken, renewals saved and after-hours captured, at a glance.
Plus optional SEO and Google Ads support so more prospects find your agency first. Ask about the growth add-on.
Most agencies miss 1 in 3 calls at peak, and never call a lot of them back.
Every missed call is a renewal at risk, a claim left unfiled, or a quote that goes to the agency that answered. It doesn't show up on a report. It shows up at renewal.
Representative industry figures. Replace with your real agency numbers before launch.
What does a missed call really cost an agency?
It's not the call. It's the renewal that lapses, the claim that sours the relationship, and the quote that closes somewhere else. Put your numbers in.
Assumes a fraction of missed calls would have retained or converted, for modeling only.
It's 11pm. Your client just rear-ended someone. Your office is closed.
So they call the 800 number on the back of the card, the carrier's, not yours. By the time you hear about the claim, you're out of the loop on your own customer. The same thing happens with the renewal nobody chased and the quote that rang out at lunch. None of it is anyone's fault. There just aren't enough hours or hands.
The agency gets cut out.
The claim gets filed without you. The renewal lapses. The quote closes elsewhere. And your producers spend their day answering what's my deductible? instead of writing business.
The agency stays in the middle.
Salem takes the claim the moment it happens, answers the routine questions, chases the renewals, and only escalates what truly needs a licensed human.
The claim gets filed with you, not around you.
When a loss happens after hours, the policyholder calls whoever picks up. If that's the carrier's 800 line, you're cut out of your own customer's worst day. Salem answers first: captures the policy number, what happened, when, where, and the photos, logs the FNOL, and issues a reference number on the spot.
So the claim is in your system before morning, the adjuster is routed, and your customer remembers that you were there at 11pm, not a 1-800 robot.
- Policy number, loss details, date and location captured on the call
- Photos collected and attached to the claim
- FNOL logged and a reference number issued instantly
- Routed to the right adjuster or claims team
- Anything contested warm-transferred to a licensed agent
No claims sitting overnight. No renewals forgotten. No producer on hold.
SuperMIA doesn't help your team work harder, it takes the routine load off entirely.
Claim captured
FNOL taken, logged and routed the moment the loss happens, reference number issued, photos attached, adjuster notified.
24/7, never overnightQuestion answered
What's my deductible? Send my ID card. Handled instantly from your data, so producers stop fielding routine calls.
Off your team's plateRenewal saved
Consented renewal and payment reminders run themselves to policyholders, lifting retention without a single manual call.
Automatic follow-upMeet Salem, your AI agency desk.
An AI answering service built for insurance call flows, not generic chat. It answers coverage questions, takes the claim, chases renewals and payments, sends documents, and routes anything that needs a licensed human.
Runs your exact service playbook.
- Answers every call 24/7, service, claims and new quotes
- Takes first notice of loss and issues a reference number
- Answers coverage, deductible and policy-status questions from your data
- Runs consented renewal and payment follow-ups
Stays inside the lines.
- Discloses it's an AI at the greeting; outbound only to consented contacts
- Never gives binding coverage or underwriting decisions
- Warm-transfers complex claims, disputes and underwriting to a licensed agent
- Records and transcribes every regulated interaction
Your phones today, vs. with SuperMIA.
Same calls. Same producers. None of the leak.
Calls drop, policies walk.
Every call answered and logged.
A day on your agency lines, handled.
Tap any moment to see exactly what Salem does, and what your team sees on the other side.
The claim that would've gone to the carrier.
Same agency. Different renewals.
What changes when no call drops and no claim sits.
We used to find out about after-hours claims days later. Now they're filed with us overnight.
An independent P and C agency put Salem on after-hours, claims and overflow. The team stopped getting cut out of claims, and producers got their day back from routine service calls.
My producers were drowning in send my ID card calls. Now they write business and Salem handles the rest. Retention's up and not one claim has slipped through the cracks.
Shown as a representative case result, not a guarantee. Replace with a verified agency result before launch.
The agency desk that never clocks out.
It's not just an answering service, it takes the claim. My clients reach a real, helpful voice at 2am, and the FNOL is on my desk by morning.
The renewal follow-ups alone paid for it. Salem chases every one of them, and our retention is the best it's ever been.
It knows when to stop. Anything that needs a licensed call gets warm-transferred with the full story. We stay compliant and the client never repeats themselves.
Calls and claims that land straight in your AMS.
Works with Applied Epic, EZLynx, HawkSoft and your existing phone line. Salem logs the call, the claim intake and the follow-up, and writes back to your agency management system automatically. No double entry, no claims stuck in a separate inbox.
- Logs it in your AMS for you, not a parallel system
- Policies, contacts, claim intakes and tasks stay in your AMS
- Claim references, line of business and notes follow through automatically
- Producer assignment and routing rules respected every time
One dashboard for calls, claims, and renewals.
Across the whole agency, switch the range and watch the numbers update. Interactive preview with sample data.
Interactive demo with sample data. Real numbers from your agency after you go live.
AI agency desk vs. answering service vs. voicemail.
Where an AI agent that takes claims and answers coverage fits next to the alternatives most agencies already use.
| Capability | Voicemail | Human answering service | SuperMIA (Salem) |
|---|---|---|---|
| Answers every call 24/7 | Sometimes (extra fees) | Yes | |
| Takes the claim and logs FNOL | Takes a message | Yes | |
| Answers coverage and deductible questions | Yes | ||
| Sends ID cards and certificates | Yes | ||
| Chases renewals and payments | Yes | ||
| Captures and routes new quotes | Takes a message | Yes | |
| Warm-transfers to a licensed agent | Varies | With summary | |
| Compliant, recorded interactions | Varies | Built in | |
| Voice, chat, SMS and WhatsApp | Voice only | All channels | |
| Cost to scale | Free, but loses policies | Per-minute / per-call | Flat, no new hires |
Your first 2 months are on us.
Join the founding cohort and run your whole agency desk free. Use the time to launch Salem, test it on real calls and claims, and watch retention climb before a monthly bill ever starts.
- Run answering, claim FNOL, coverage Q and A, renewals and quotes from day one
- Founder-assisted setup tuned around your lines and routing rules
- Keep your locked founding rate after onboarding
- No risk: 30-day money-back if it isn't working
Your whole agency desk, three ways to get it.
All plans include 24/7 answering, claim FNOL, coverage Q and A, AMS sync, and unlimited concurrent calls.
- Voice AI agent, inbound, 24/7
- Chat AI agent, web widget and SMS
- Claim FNOL intake and reference
- Coverage and policy-status Q and A
- ID cards and certificates on request
- AMS sync, no double entry
- 1,500 AI minutes / month, 1 location
- Email support, 24-hour response
- Everything in Essentials, plus
- Outbound voice, renewals, payments, check-ins
- New-quote capture and producer routing
- Document and certificate automation
- Licensed-agent warm-transfer rules
- Call scoring and compliance review
- 5,000 AI minutes / month
- Up to 10 producers, multi-line
- Priority support, 4-hour response
- Everything in Pro, plus
- Multi-location roll-up and reporting
- Retention and claims analytics
- Centralized activity across offices
- Role-based team access
- Unlimited producers and AI minutes
- Dedicated success manager
- White-glove onboarding ($2,500 value)
- Custom integrations, 1-hour support
Illustrative tiers mirroring SuperMIA pricing. Confirm live prices from the pricing page before launch.
Insurance answering service: questions agencies ask.
Short answers to what comes up before agencies go live.
Stop getting cut out of your own customers' worst days.
Give us 15 minutes. We'll set Salem up on your real lines and routing rules and let you watch it take an actual claim, capture it, log it, route it, before you decide anything.