Stop losing calls after hours.
Residents call at all hours: maintenance, rent questions, leasing. Riley answers every one, triages the urgent from the routine, logs each in your property software, and escalates real emergencies to you. Nothing slips, and you're not on the phone all night.
Everything your resident desk needs, in one place.
Nine jobs Riley handles on every call, across your whole portfolio, so your team stays focused and nothing slips.
Takes and triages maintenance
Captures the unit, the issue and photos, classifies urgency, and logs the ticket in your system.
Escalates real emergencies
Floods, no-heat, gas smell, lockouts: routed to your on-call manager instantly with a full summary.
Captures leasing leads
Answers availability and pricing, qualifies move-in date and budget, books tours, fair-housing-safe.
Answers every call
Picks up 24/7, after hours, weekends, overflow. Under-a-ring pickup, never a voicemail.
Answers rent and lease questions
Rent due dates, balance, how to pay, lease terms and policies, from your data, instantly.
Outbound reminders and renewals
Consented rent reminders, maintenance status updates, lease-renewal nudges and inspection scheduling.
Dispatches vendors
Routes routine tickets to the right vendor by category and property, and tracks status to close.
Records and logs everything
Every call recorded, transcribed and scored, a clean record for owners and disputes.
Shows your numbers
Calls answered, tickets logged, emergencies escalated and leads captured, across every property.
Plus optional SEO and Google Ads support so more renters find your vacancies first. Ask about the growth add-on.
Every call answered. Only the emergencies reach you.
Riley handles the routine calls that fill your day and triages the after-hours ones, so your team stays focused and your residents always reach someone.
Representative figures. Replace with your real portfolio numbers before launch.
Put your numbers in and see what missed calls cost.
Vacancy days, maintenance issues caught late, and residents lost to a voicemail add up fast across a portfolio. Move the sliders to estimate it for your doors.
Estimate based on a fraction of missed calls causing a measurable cost, for modeling only.
You can't answer every call, but every missed call costs you.
Your team can't be on the phone around the clock. So after-hours emergencies wait until morning, maintenance tickets get scattered across calls and texts, and leasing leads call the next listing. Riley covers the calls you can't, and makes sure nothing falls through.
Calls slip through the cracks.
The after-hours emergency sits in voicemail. The routine ticket gets lost between a call and a text. And the leasing lead who called on the weekend booked a tour with whoever answered first.
Every call answered and handled.
Emergencies are escalated to on-call right away. Routine repairs become tickets in your system. And leasing leads are answered, qualified, and booked for a tour, even after hours.
It knows the difference between a clogged drain and a flood.
Riley asks for the unit, the issue and a photo, then sorts by urgency. A routine repair becomes a ticket in your system for the morning. A true emergency, a flood, no heat, a lockout, is routed to your on-call manager right away, with everything they need already attached.
Your team only gets pulled in when it matters, and every request is logged in one place instead of scattered across calls and texts.
- Unit, issue and photos captured on the call
- Urgency classified, routine vs. true emergency
- Routine tickets logged and vendor-dispatched
- Floods, no-heat, gas and lockouts escalated to on-call instantly
- Every ticket written to your property management system
No missed emergencies. No lost tickets. No 40 calls you didn't need.
SuperMIA doesn't help your team work harder, it takes the routine load off entirely.
Emergency escalated
A flood or no-heat is triaged and routed to your on-call manager in seconds, with the unit, the issue and photos already attached.
The moment it happensTicket logged
A routine repair is captured, classified and written straight into AppFolio or Yardi, no sticky notes, no double entry, nothing lost.
In your system, not a notepadVacancy filled
A leasing lead is answered, qualified and booked for a tour 24/7, so the unit rents faster and the lead never goes cold.
Tours booked round the clockMeet Riley, your AI resident desk.
An AI answering service built for property management call flows, not generic chat. It captures leasing leads, takes and triages maintenance, answers rent questions, and escalates real emergencies to your manager.
Runs your exact resident-desk playbook.
- Answers every call 24/7, leasing, maintenance and resident questions
- Takes maintenance tickets and triages urgency
- Escalates floods, no-heat, gas and lockouts to on-call instantly
- Captures and qualifies leasing leads and books tours
Cleaner records than a notepad.
- Writes every ticket and lead to your property software
- Fair-housing-safe leasing scripting, every time
- Records, transcribes and scores every call for owners and disputes
- Speaks English and Spanish, auto-detecting on the call
Your phones today, vs. with SuperMIA.
Same residents. Same portfolio. None of the chaos.
Always on call, still missing things.
Triaged, logged, and off your plate.
A day on your resident line, handled.
Tap any moment to see exactly what Riley does, and what your team sees on the other side.
The call you actually need to wake up for.
Same portfolio. Different nights.
What changes when every call is triaged and nothing slips.
We got our nights and weekends back, and we stopped finding floods at 8am.
A 600-door property manager put Riley on after-hours, maintenance and leasing. Real emergencies still reach the manager; everything else gets handled or logged without a single missed ticket.
My team was on call 24/7 and still losing tickets and leads. Now Riley triages everything, we only get woken up when it's a real emergency, and not one has slipped through since.
Shown as a representative case result, not a guarantee. Replace with a verified property-management result before launch.
The resident desk that never clocks out.
It's not just an answering service, it triages. I only get the 2am call when it's a real flood, and every routine ticket is already in AppFolio when I open my laptop.
Our weekend leasing leads used to vanish. Now they're answered, qualified and booked for a Monday tour. Our vacancy time dropped noticeably.
The Yardi sync means nothing lives on a sticky note anymore. Every ticket, every lead, every call, it's all in the system with a transcript.
Tickets and leads that land straight in your property software.
Works with AppFolio, Yardi, Buildium and your existing phone line. Riley logs the maintenance ticket, the leasing lead and the resident interaction, and writes back to your property management system automatically. No double entry, nothing on a sticky note.
- Logs it in your PM software for you, not a parallel list
- Tickets, leads, units and residents stay in your system
- Urgency, category and vendor follow through automatically
- Escalation and vendor rules respected every time
One dashboard for calls, tickets, and leasing.
Across the whole portfolio, switch the range and watch the numbers update. Interactive preview with sample data.
Interactive demo with sample data. Real numbers from your portfolio after you go live.
AI resident desk vs. answering service vs. voicemail.
Where an AI agent that triages and logs fits next to the alternatives most property managers already use.
| Capability | Voicemail | Human answering service | SuperMIA (Riley) |
|---|---|---|---|
| Answers every call 24/7 | Sometimes (extra fees) | Yes | |
| Triages maintenance urgency | Takes a message | Yes | |
| Escalates real emergencies | Varies | Instantly | |
| Logs tickets in your PM software | Automatically | ||
| Captures and qualifies leasing leads | Yes | ||
| Answers rent and lease questions | Yes | ||
| Outbound reminders and renewals | Yes | ||
| Fair-housing-safe scripting | Varies | Built in | |
| Voice, chat, SMS and WhatsApp | Voice only | All channels | |
| Cost to scale | Free, but loses doors | Per-minute / per-door | Flat, no new hires |
Your first 2 months are on us.
Join the founding cohort and run your whole resident desk free. Use the time to launch Riley, test it on real calls and tickets, and get your nights back before a monthly bill ever starts.
- Run maintenance triage, leasing capture, resident Q&A and outbound from day one
- Founder-assisted setup tuned around your properties and escalation rules
- Keep your locked founding rate after onboarding
- No risk: 30-day money-back if it isn't working
Your whole resident desk, three ways to get it.
All plans include 24/7 answering, maintenance triage, emergency escalation, PM-software sync, and unlimited concurrent calls.
- Voice AI agent, inbound, 24/7
- Chat AI agent, web widget and SMS
- Maintenance intake and urgency triage
- Emergency escalation to on-call
- Rent and lease Q&A from your data
- PM-software sync, no double entry
- 1,500 AI minutes / month, up to 100 doors
- Email support, 24-hour response
- Everything in Essentials, plus
- Leasing lead capture, qualification and tour booking
- Vendor dispatch and status tracking
- Outbound, rent reminders, renewals, inspections
- Owner-ready call records and reporting
- Call scoring and quality review
- 5,000 AI minutes / month, up to 500 doors
- Multi-property support
- Priority support, 4-hour response
- Everything in Pro, plus
- Portfolio roll-up and multi-market reporting
- Maintenance and leasing analytics
- Centralized activity across all properties
- Role-based team access
- Unlimited doors and AI minutes
- Dedicated success manager
- White-glove onboarding ($2,500 value)
- Custom integrations, 1-hour support
Illustrative tiers mirroring SuperMIA pricing. Confirm live prices from the pricing page before launch.
Property management answering service: questions managers ask.
Short answers to what comes up before property managers go live.
Stop losing calls after hours.
Book a 15-minute demo. We'll set Riley up on your real properties and escalation rules so you can watch it answer and triage an actual call, log it, classify it, escalate it, before you decide anything.